At Spectrio, we want to make it easy for you to find who or what you need. While we have troubleshooting guides online for some of our on-hold equipment, and even some how to videos on our YouTube page as well as a chat feature on our website, we know that nothing beats a good old-fashioned phone conversation when you need a quick answer. After all, the phone is a big part of our business!
Here’s a quick reference guide to the Spectrio auto attendant, with some of the most frequent needs listed to help guide you to the correct department. Of course, if you have the 4-digit extension of the person you’d like to speak with, you can dial it any time during the message to be connected directly.
800-584-4653
Option 1 – Sales
- Set up a new account
- Add another location or service to your current account
- Change service
Option 2 – Client Care and Creative
- Request a current script or audio/video file
- Make changes to your current production
- Resolve simple issues and answer account questions
- Change your contact information
Option 3 – Tech Support
- Audio and video equipment installation assistance
- Resolve issues with audio and video equipment
Option 4 – Business Office
- Change your billing/payment information
- Make a payment over the phone
- Invoice questions
- Request a W-9
- A/P and A/R
Option 5 – Demo Line
- Sample our voice and music demos
- Listen to our current Scripts of the Month
- Preview your new audio (Audio Approval Program clients only)
Option 6 – Dial by first name directory
Do you have any questions about what to dial for a specific issue? Please let us know in the comments!